FAQs

I ordered my item. When can I expect it?

Most orders will take up to 2 weeks to fulfill and ship. High volume orders will require an additional week. For more details, refer to our shop policies page! If needed, use the contact form and we'll be glad to answer any questions/concerns.

What are your earrings made of?

The materials we use are hypoallergenic (nickel free). Most charms we use are 14k-18k gold plated, brass, silver plated, and gold filled/gold vermeil.

However, if you have sensitive ears, please reach out to us and we can offer gold filled or sterling silver alternatives if possible. All products come with information on material, but reach out to us if you have any questions!

What are your refunds/exchange policies?

Please refer to our "Shop Policies" page for returns/exchanges and refunds policies.

Do you offer repair services?

Yes! Please go to our shop policies page for more info.

 

 

Feel free to contact us using the contact form to alleviate any concerns and provide answers to your questions! We are also reachable through our social media:

@celest_co on Instagram