FAQs

I ordered my item. When can I expect it?

*Due to COVID-19, shipping may be delayed to adhere to our state's stay at home order* 

Please refer to our shop policies page for shipping info! If needed, use the contact form and we'll be glad to answer any questions/concerns.

What are your earrings made of?

The materials we use are hypoallergenic (nickel free). The earring back is made from rubber! Most charms we use are 14k-18k gold plated, brass, silver plated, and gold filled/gold vermeil. However, if you have sensitive ears, please buy our gold filled/gold vermeil or sterling silver pieces, as these are the best jewelry material for sensitive and allergic ears. All products come with information on metal types, but reach out to us if you have any questions!

What are your refunds/exchange policies?

Please refer to our "Shop Policies" page for returns/exchanges and refunds policies.

Do you offer repair services?

Yes! Please go to our shop policies page for more info.

 

 

Feel free to contact us using the contact form to alleviate any concerns and provide answers to your questions! We are also reachable through our social media:

@celest_co on Instagram

@celest_co_ on Twitter